Last updated March 2026
Privacy Policy
Reliable Credit Solutions (“we,” “us,” or “our”) operates the website at reliablecreditsolution.com. This policy explains what information we collect, how we use it, and what rights you have regarding your personal data.
Information We Collect
We collect information you provide directly through our booking and contact forms, including:
- Name, email address, and phone number
- Your credit goals and general credit situation (as you describe it)
- Appointment preferences and scheduling information
- Language preference
- Your consent choices for contact and SMS messaging
We also collect standard server logs and website analytics data (pages visited, device type, referral source) to understand how our site is used. We do not collect Social Security numbers, financial account numbers, or sensitive financial documents through public web forms.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and schedule your credit strategy review
- Follow up about services you have requested or expressed interest in
- Send appointment confirmations and reminders (via email and, if consented, SMS)
- Provide and improve our credit repair services
- Maintain records as required by federal and Texas law
We do not use your information for automated decision-making, profiling, or purposes unrelated to the credit services you have requested.
SMS & Phone Communications
Mobile information of end users who opt into our messaging program will never be shared or sold to third parties, affiliates, or lead generators for marketing or promotional purposes. Message and data rates may apply.
We only send SMS messages to individuals who have explicitly opted in through our booking form. Opt-in is voluntary and separate from our general contact consent. You may opt out at any time by replying STOP to any message or by contacting us directly.
For complete information about our SMS program, message frequency, and how to opt out, see our SMS Terms.
Service Providers
We use trusted third-party service providers to operate our business. These providers access your information only to perform services on our behalf and are not permitted to use it for their own marketing purposes.
- GoHighLevel (GHL): CRM, appointment scheduling, and client communication platform. Your contact information, appointment details, and consent preferences are stored in GoHighLevel.
- Vercel: Website hosting and infrastructure.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
Data Retention
We retain your personal information for as long as necessary to:
- Provide services you have requested
- Comply with federal and Texas legal requirements (CROA requires 2-year retention of signed disclosures; TCPA requires 4-year retention of SMS consent records)
- Resolve disputes and enforce our agreements
When information is no longer needed, we delete or anonymize it. You may request deletion of your information at any time (see Your Rights below), subject to legal retention requirements.
Cookies & Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. We use analytics data only in aggregate and do not use it to identify individual visitors. You may disable cookies in your browser settings; this will not affect your ability to book an appointment or contact us.
Your Rights
You have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate information
- Deletion: request that we delete your information, subject to legal retention requirements
- Opt-out of SMS: reply STOP to any text message or contact us directly
- Withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, contact us through our contact page. We will respond within 30 days.
Security
We use 256-bit TLS encryption for all form submissions and communications. Your information is transmitted securely and access is restricted to authorized personnel only. No method of internet transmission or electronic storage is 100% secure; we use commercially reasonable safeguards and will notify you in the event of a breach affecting your data.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, requests, or concerns, contact us through our contact page. Reliable Credit Solutions is based in El Paso, Texas.
See also: SMS Terms · Consumer Credit Disclosures · Terms